Frequently Asked Questions

How do I receive a digital product?

After the payment provider confirms payment, the order is given a secure download link. Depending on the store's email configuration, the same access can also be sent by email.

Why is my download not available yet?

Zahlungsarten that are still ausstehend, awaiting settlement or being verified do not unlock digital files. Access is created only after a final paid/processing confirmation.

Do download links expire?

They can. Each digital product can have its own validity period und download limit. The download page shows the remaining access information für that purchase.

What is self-hosted software?

Self-hosted Produkte are software packages you install on compatible hosting or infrastructure that you control. Always check the product page für server, PHP, database or other technical requirements before purchase.

Which payment methods are available?

Bestellung abschließen displays the payment methods currently enabled für the order. Verfügbarkeit can depend on country, currency, order value und the configured payment providers.

Can I ask questions before ordering?

Yes. Kontakt support before payment if licensing, compatibility, installation requirements, digital delivery or payment information is unclear.